Privacy Policy

Lakefront Care Services Ltd
Website: www.lakefrontcare.co.uk
Last updated: 1 May 2026

Lakefront Care Services Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, make an enquiry, apply for a role, or engage with our services.

Lakefront Care Services Ltd is the data controller for the personal information we collect and process.

Lakefront Care Services Ltd
Waterhouse Business Centre
2 Cromar Way
Chelmsford
Essex
CM1 2QE

Email: info@lakefrontcare.co.uk
Telephone: 01245 850 730
Website: www.lakefrontcare.co.uk

We may collect and process the following types of personal information:

Website and enquiry information
This may include your name, email address, telephone number, organisation, role and any information you provide when contacting us.

Referral and professional information
Where relevant, we may receive information from local authorities, commissioners, social workers, healthcare professionals, education providers or other professional partners.

Children and young people’s information
Where we are involved in care services, we may process personal information relating to children and young people, including care, safeguarding, health, education, placement and support information.

Recruitment information
If you apply for a role with us, we may collect your CV, employment history, qualifications, references, right to work information, DBS information and other recruitment related details.

Website usage information
We may collect technical information such as IP address, browser type, device information, website pages visited and cookie data.

We may use personal information to:

Respond to enquiries and requests.

Provide information about our services.

Assess referrals and placement suitability.

Deliver safe, effective and appropriate care.

Work with local authorities, commissioners and professional partners.

Meet safeguarding, legal and regulatory obligations.

Manage recruitment and employment related processes.

Improve our website, services and communication.

Maintain accurate records for compliance, audit and quality assurance.

We only use personal information where we have a lawful basis under UK data protection law. This may include consent, contract, legal obligation, vital interests, public task or legitimate interests.

Where we process special category data, such as health, care or safeguarding information, we will only do so where an additional lawful condition applies. This may include providing care, protecting children, meeting safeguarding duties, complying with legal obligations or protecting someone’s vital interests.

The ICO guidance confirms that organisations must identify and explain their lawful basis and purpose for using personal information in privacy information. 

We understand that information relating to children and young people requires additional protection. We only collect and use children’s personal information where it is necessary, lawful and appropriate.

This may include information required for care planning, safeguarding, placement assessment, education support, health needs, risk management and regulatory compliance.

We will only share children’s information with authorised professionals, statutory agencies or organisations where there is a clear and lawful reason to do so. The ICO states that children’s personal data should be handled with extra care and that the best interests of the child should be a primary consideration. 

Where necessary and lawful, we may share personal information with:

Local authorities and children’s services.

Social workers and commissioning teams.

Healthcare professionals and education providers.

Ofsted and regulatory bodies.

Safeguarding agencies.

Police, emergency services or courts where required.

Professional advisers, insurers and legal representatives.

IT, website hosting and secure data storage providers.

Recruitment, HR, payroll and DBS checking providers.

We only share information where there is a legitimate, legal, safeguarding, contractual or professional reason to do so.

We only keep personal information for as long as necessary for the reason it was collected.

Some records may need to be retained for longer because of legal, safeguarding, regulatory, employment, insurance or care related requirements. When information is no longer required, it will be securely deleted, destroyed or anonymised.

Our website may use cookies to help it work properly, improve user experience and understand how visitors use the website.

Some cookies are essential for the website to function. Non essential cookies, such as analytics or marketing cookies, will only be used where consent is required and obtained.

You can manage or disable cookies through your browser settings. ICO guidance confirms that organisations must consider PECR and UK GDPR requirements when using cookies and similar technologies. 

We use appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

This may include secure systems, access controls, confidentiality procedures, staff training, secure record keeping and appropriate data protection policies.

We do not usually transfer personal information outside the United Kingdom.

If it becomes necessary to transfer data outside the UK, we will ensure appropriate safeguards are in place in accordance with UK data protection law.

Under UK data protection law, you may have the right to:

Access the personal information we hold about you.

Ask us to correct inaccurate or incomplete information.

Ask us to delete information in certain circumstances.

Ask us to restrict how we use your information.

Object to certain types of processing.

Request transfer of your information in certain circumstances.

Withdraw consent where we rely on consent.

To exercise your rights, please contact us using the details above.

If you have any concerns about how we handle your personal information, please contact us first so we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office.

Information Commissioner’s Office
Website: www.ico.org.uk
Telephone: 0303 123 1113

We may update this Privacy Policy from time to time. Any updated version will be published on our website with the latest review date.